Process and Quality Manager

Your responsibilities will include:

• Identify gaps and deviations in existing processes/instructions and actively define and implement improvements in the PTP area
  
• Design the best possible solution vertically and horizontally across the company and present these changes on managerial as well as operational level
  
• Drive roll-in projects to integrate further PTP functions into the SSC for high end customers and complex activities/agendas
  
• Implement and monitor Key Performance Indicators (KPI); ensure clarification and agreement on Service Level Agreements (SLA)
  
• Optimize organisational aspects – task assignment to team members, coordination of activities, ensuring customer cooperation 
  
• Develop process documentation and training material; conduct in-house-trainings for staff
• Perform risk management to minimize roll-in project risks
• Drive the change management related to a project/transition
• Provide status reports to stakeholders and the Board on a national and international basis; set up actions in case of deviance to keep quality on an expected level
  
• Drive and coordinate end to end roll out of standardization (One ERP) projects for high end customers and complex activities/agendas
  
• Provide incident management on complex issues and design measures for future prevention
• Act as responsible person for dedicated customer for assigned processes
• Manage customer and internal communication, provide an interface between process and operational topics to ensure proper communication between different teams
  
• Participate actively in the digitalization community, drive digitalization topics
• Provide consultancy and guidance in assigned processes, provide expertise on processes across PTP and process management tools and measures; mentor colleagues and ensure knowledge sharing within the team
  
• Work in an agile way and actively look for/design solutions
• Other ad hoc tasks based on manager/customer requirements

We work in a HYBRID STYLE of working with the possibility of home office, but twice a week we meet in the office for meetings.

The published salary is the minimum possible offer. The starting salary may be higher depending on the extent of fulfillment of the employee’s requirements (education, language skills, required practice, personality assumptions and skills).