Workforce Manager
We are seeking a dynamic and analytical Workforce Manager to join our team. This role involves preparing cross-team forecasts, analyzing workforce data, and planning service provider volumes to ensure optimal capacity utilization. You will be responsible for managing workforce allocation, troubleshooting bottlenecks, and developing concepts to streamline processes across multiple units and locations.
Workforce Manager
Your responsibilities will include:
- Develop short-, medium-, and long-term forecasts for expected workload and capacity utilization across teams and service providers.
- Analyze and evaluate workforce data, identifying and implementing measures to stabilize service delivery and ensure alignment with business goals.
- Prepare comprehensive staffing and shift plans across various units and locations, ensuring efficient utilization of resources.
- Address and resolve capacity bottlenecks proactively, maintaining a high level of service delivery.
- Design and implement concepts to improve processes, thresholds, and communication channels, working to continuously enhance efficiency.
- Work closely with operational managers, HR, and employees’ representatives to ensure alignment and drive workforce optimization strategies.
- Lead and manage complex projects aimed at improving workforce and capacity management processes.
We work in a HYBRID STYLE of working with the possibility of home office, but twice a week we meet in the office for meetings.
The published salary is the minimum possible offer. The starting salary may be higher depending on the extent of fulfillment of the employee’s requirements (education, language skills, required practice, personality assumptions and skills).
What we expect from you:
- Proven experience in workforce planning, capacity management, or a related field.
- Strong analytical skills with experience in data evaluation and forecasting.
- Excellent communication and collaboration skills, with the ability to engage effectively with cross-functional teams.
- Demonstrated ability to manage complex projects, troubleshoot issues, and implement optimization strategies.
- Knowledge of workforce planning tools and methodologies is a plus.
- Proficiency in German is a plus but not required; fluency in English is essential.
At our company, we believe in creating a positive work environment where employee wellbeing and growth truly matter. If this opportunity excites you and you’d like to join a dynamic team that genuinely cares about its people, send us your CV in English and become part of our journey!
As part of Deutsche Telekom Group, we offer not only a healthy work-life balance and international career opportunities, but also strong support for personal and professional development. We encourage performance, ambition, and growth, and provide a wide range of trainings, certifications, and e-learning programs to help you continuously develop your skills. At Deutsche Telekom Services Europe Slovakia, we are proud to be an equal opportunity employer.
We review all applications fairly, without discrimination based on race, color, religion, gender, sexual orientation, gender identity, nationality, citizenship, age, disability, health condition, marital status, or any other characteristic protected by law. We welcome candidates from all backgrounds and strive to create an inclusive, supportive, and empowering workplace where everyone can thrive.
Workforce Manager
Benefits
Rewards & Security
Annual financial bonus, company shares, and Pension Contribution / third pillar of the pension system.
Flexibility
Hybrid working model (2 days in the office) and flexible working hours.
Extra day OFF
Up to 5 “My Days”, plus special paid leaves (marriage/partnership, first school day, extended paternity leave, official matters for foreigners).
Technology & Discounts
Company mobile phone and laptop, 50% discount at Slovak Telekom.
Cafeteria, Meals & Wellbeing
Meal vouchers (6,50€/day), Cafeteria Plan, Multisport Card, Online consultations via mojra.sk. , Alza, Metro and other discounts.
Learning & Growth
Language courses, Training and qualifications via our platforms, Career Development Paths.
Community & Team Spirit
Involvement in charity initiatives (flea markets, volunteering, food collections). Brunches, Health Day, summer celebrations, and holiday parties. Relocation package for international hires.
Are you interested in this position?
Fill out the form and join our team.