PTP Process Manager Senior

Your responsibilities will include:

• Identify gaps and deviations in existing processes/instructions and actively define and
  implement improvements in the PTP area
• Design the best possible solution vertically and horizontally across the company and present
  these changes on managerial as well as operational level
• Drive roll-in projects to integrate further PTP functions into the SSC for high end customers
  and complex activities/agendas
• Implement and monitor Key Performance Indicators (KPI); ensure clarification and agreement
  on Service Level Agreements (SLA)
• Optimize organizational aspects – task assignment to team members, coordination of
  activities, ensuring customer cooperation
• Develop process documentation and training material; conduct in-house-trainings for staff
• Perform risk management to minimize roll-in project risks
• Drive the change management related to a project/transition
• Provide status reports to stakeholders and the Board on a national and international basis; set
  up actions in case of deviance to keep quality on an expected level
• Drive and coordinate end to end roll out of standardization (One ERP) projects for high end
  customers and complex activities/agendas
• Provide incident management on complex issues and design measures for future prevention
  Act as responsible person for dedicated customer for assigned processes
• Manage customer and internal communication, provide an interface between process and operational topics to ensure proper communication between different teams
• Participate actively in the digitalization community, drive digitalization topics
• Provide consultancy and guidance in assigned processes, provide expertise on processes across PTP and process management tools and measures; mentor colleagues and ensure knowledge sharing within the team
• Work in an agile way and actively look for/design solutions
• Other ad hoc tasks based on manager/customer requirements