PTP Process Manager

Your responsibilities will include:

•  Analysis of processes and identification of optimization opportunities in the PTP area
• Propose and implement changes in processes according to valid standards/templates
• Implementation of workflows
• Drive development of concepts as basis for the realisation of IT improvements
• Implementation and monitoring of Key Performance Indicators (KPI); ensure clarification and agreement on Service Level Agreements (SLA)
  
• Optimization of organisational aspects – task assignment to team members, coordination of activities, ensuring customer cooperation
  
• Act as responsible person for dedicated customer for assigned processes
• Drive of roll-in projects to integrate further PTP functions into the SSC
• Development of process documentation and training materials; conduction of in-house?trainings for staff
• Drive and coordinate roll out of standardization (One ERP) projects for assigned customers and activities
  
• Provide incident management and implement measures for future prevention
• Provide status reports to stakeholders and the Board on a national and international basis
• Participate actively in the digitalization community, drive digitalization topics
• Manage customer and internal communication, provide an interface between process and operational topics to ensure proper communication between different teams
  
• Other ad hoc tasks based on manager/customer requirements