PTP Process Manager

Your responsibilities will include:

• Analysis of processes and identification of optimization opportunities in the PTP area
• Propose and implement changes in processes according to valid standards/templates
• Implementation of workflows
• Drive development of concepts as basis for the realisation of IT improvements
• Implementation and monitoring of Key Performance Indicators (KPI); ensure clarification and agreement on Service Level Agreements (SLA)
• Optimization of organisational aspects – task assignment to team members, coordination of activities, ensuring customer cooperation
• Act as responsible person for dedicated customer for assigned processes
• Drive of roll-in projects to integrate further PTP functions into the SSC
• Development of process documentation and training materials; conduction of in-house?trainings for staff
• Drive and coordinate roll out of standardization (One ERP) projects for assigned customers and activities
• Provide incident management and implement measures for future prevention
• Provide status reports to stakeholders and the Board on a national and international basis
• Participate actively in the digitalization community, drive digitalization topics
• Manage customer and internal communication, provide an interface between process and operational topics to ensure proper communication between different teams
• Other ad hoc tasks based on manager/customer requirements

  We work in a HYBRID STYLE of working with the possibility of home office, but twice a week we meet in the office for meetings.
  The published salary is the minimum possible offer. The starting salary may be higher depending on the extent of fulfillment of the employee’s requirements (education, language skills, required practice, personality assumptions and skills)