Process and Quality Manager Receivables Management Private Customers
We are looking for a Process and Quality Manager Receivables Management – Private Customers to drive customer-focused, efficient and future-ready receivables processes for our private customer segment.
In this role, you will optimize end-to-end processes, define and monitor quality standards, and actively contribute to digitalization initiatives, ensuring transparent, stable and high-quality payment and dunning processes across the customer journey.
Process and Quality Manager Receivables Management Private Customers
Your responsibilities will include:
• Analysis, modelling and optimalization of end-to-end processes in receivables management
• Identification of efficiency and quality potentials, especially in the context of digitization
• Definition and control of process and quality indicators, implementation of reviews/audits
• Expert advice on systems, processes and quality management
• Collaboration or management of projects in the area of responsibility
• Technical coordination of complex receivables issues with management and stakeholders
What we expect from you:
- Experience in receivables management, collections, customer service (billing & payments), accounting or related commercial processes, ideally in a B2C environment, with a solid understanding of end-to-end financial processes (order-to-cash, billing, payments, dunning, disputes).
- Strong background in process analysis and optimization, ideally within complex system and IT landscapes, using methodologies such as process mapping, BPMN or Six Sigma.
- Experience in project work or project/line management, with a structured methodological approach (classic, agile or hybrid).
- Confident handling of KPIs, reporting and data analysis (e.g. quality metrics, lead times, efficiency, error rates).
- Experience in digitalization or transformation initiatives, as well as knowledge of quality management, process standards or audit environments.
- Structured, analytical and detail-oriented mindset, combined with the ability to keep a holistic perspective.
- Strong communication skills and confidence in working with business units, management and cross-functional stakeholders.
- High level of ownership and accountability, with a proactive and solution-oriented approach.
- Resilient and self-organized, comfortable working in complex, time-critical and project-based environments, with a strong focus on quality and customer experience.
At our company, we believe in creating a positive work environment where employee wellbeing and growth truly matter. If this opportunity excites you and you’d like to join a dynamic team that genuinely cares about its people, send us your CV in English and become part of our journey!
As part of Deutsche Telekom Group, we offer not only a healthy work-life balance and international career opportunities, but also strong support for personal and professional development. We encourage performance, ambition, and growth, and provide a wide range of trainings, certifications, and e-learning programs to help you continuously develop your skills. At Deutsche Telekom Services Europe Slovakia, we are proud to be an equal opportunity employer.
We review all applications fairly, without discrimination based on race, color, religion, gender, sexual orientation, gender identity, nationality, citizenship, age, disability, health condition, marital status, or any other characteristic protected by law. We welcome candidates from all backgrounds and strive to create an inclusive, supportive, and empowering workplace where everyone can thrive.
Process and Quality Manager Receivables Management Private Customers
Benefits
Annual bonus
In accordance with the employer’s compensation policy, employees are eligible for an annual bonus of up to 5% (expert positions) or 15% (managerial positions) of their annual base salary, subject to achieving 100% of the performance criteria defined by the employer.
Meal Allowance
Meal contribution of EUR 7.50 per working day, of which EUR 6.50 is paid by the employer, provided in advance via a Ticket Restaurant card or as a financial allowance.
Cafeteria & Wellbeing
Monthly contribution of EUR 25 to the Cafeteria benefits system or a MultiSport card + access to psychological counselling services Mojra.sk through Cafeteria benefit points.
Flexibility & My Days
Employees can organize their working day according to their preferences, while respecting the core working hours from 9:00 AM to 2:00 PM. Entitlement to one or more paid leave days without the need to provide a medical certificate. The number of days is determined by the line manager. Additional paid leave is provided to parents of first-grade schoolchildren on their child’s first school day.
Company Mobile Phone
Company mobile phone for both business and personal use, including unlimited calls, SMS/MMS, and 15 GB of EU roaming data at 4G speed. After the data allowance is consumed, the speed is reduced to 128 kbps.
Learning & Growth
Career development and training opportunities focused on both soft and hard skills. Employees receive a EUR 180 contribution towards language courses on each employment anniversary with DTSE Slovakia.
Refferal bonus
Reward of up to EUR 1,700 for the successful referral of a candidate hired on a permanent employment contract.
Discounts
Discounts of up to 50% on Telekom products, including internet, fixed-line, and mobile services. Discounts with dozens of partners in the areas of health, sports, fashion, culture, travel, housing, and education.
Supplementary Pension Contribution
Employer contribution to the employee’s selected supplementary pension scheme in the amount of 1.5% of gross salary.
Benefits for Future Parents
Employees receive a EUR 100 contribution upon the birth of a child. Fathers receive one additional week of paid leave on top of the statutory two-week paternity leave. Employees going on parental leave may retain their company mobile phone for up to one year.
Community & Team Spirit
Summer and Christmas parties, St. Nicholas Day events, Health Days, blood donation campaigns, team-building activities, and more.
Relocation Bonus
Employees relocating from another country to Slovakia based on an employment contract with DTSE Slovakia are eligible for a EUR 1,500 relocation allowance, paid during the first three months of employment (EUR 500 per month).
Are you interested in this position?
Fill out the form and join our team.