Fraud Case Expert
We are looking for Fraud Case Specialist to identify, analyze, and resolve fraud-related cases in a telecommunications environment. In this role, you will help prevent financial losses, detect fraud patterns early, and contribute to the continuous improvement of fraud prevention processes.
Fraud Case Expert
Your responsibilities will include:
• Analysis and processing of fraud cases (e.g. identity misuse, subscription fraud, international revenue share fraud)
• Review of suspicious customer accounts, usage data, and transactions
• Conducting case investigations, including documentation and evaluation of findings
• Initiating appropriate measures (e.g. service suspensions, escalations, recoveries)
• Cooperation with internal stakeholders (Customer Service, Collections, Security, Legal, Compliance)
• Maintaining and evaluating fraud statistics and reports
• Contributing to the optimization of control mechanisms and fraud prevention processes
• Supporting special analyses and projects within fraud management
What we expect from you:
• Bachelor in Business Administration
• Ideally, professional experience in fraud management, risk management, collections, or telecommunications (insurance, bank sector is OK as well)
• Basic knowledge of telecommunications products and processes is an advantage
• Confident use of IT systems and MS Office applications (especially Excel)
• Experience in analyzing data and identifying anomalies is desirable
• Strong analytical thinking and high attention to detail
• Structured and independent working style
• Strong sense of responsibility and high integrity
• Excellent communication skills and confident demeanor, including in critical situations
• High resilience and decision-making ability
• Team-oriented mindset and discretion when handling sensitive data
• Basic knowledge of data protection regulations (GDPR)
• Understanding of regulatory requirements in the telecommunications sector
• Experience working with internal policies and control systems
At our company, we believe in creating a positive work environment where employee wellbeing and growth truly matter. If this opportunity excites you and you’d like to join a dynamic team that genuinely cares about its people, send us your CV in English and become part of our journey!
As part of Deutsche Telekom Group, we offer not only a healthy work-life balance and international career opportunities, but also strong support for personal and professional development. We encourage performance, ambition, and growth, and provide a wide range of trainings, certifications, and e-learning programs to help you continuously develop your skills. At Deutsche Telekom Services Europe Slovakia, we are proud to be an equal opportunity employer.
We review all applications fairly, without discrimination based on race, color, religion, gender, sexual orientation, gender identity, nationality, citizenship, age, disability, health condition, marital status, or any other characteristic protected by law. We welcome candidates from all backgrounds and strive to create an inclusive, supportive, and empowering workplace where everyone can thrive.
Fraud Case Expert
Benefits
Rewards & Security
Annual financial bonus, company shares, and Pension Contribution / third pillar of the pension system.
Flexibility
Hybrid working model (2 days in the office) and flexible working hours.
Extra day OFF
Up to 5 “My Days”, plus special paid leaves (marriage/partnership, first school day, extended paternity leave, official matters for foreigners).
Technology & Discounts
Company mobile phone and laptop, 50% discount at Slovak Telekom.
Cafeteria, Meals & Wellbeing
Meal vouchers (6,50€/day), Cafeteria Plan, Multisport Card, Online consultations via mojra.sk. , Alza, Metro and other discounts.
Learning & Growth
Language courses, Training and qualifications via our platforms, Career Development Paths.
Community & Team Spirit
Involvement in charity initiatives (flea markets, volunteering, food collections). Brunches, Health Day, summer celebrations, and holiday parties. Relocation package for international hires.
Are you interested in this position?
Fill out the form and join our team.