Quality Manager – Fraud Management
We are seeking a detail-oriented professional to join our team in Quality Assurance for Fraud Management. In this role, you will ensure fraud prevention and case handling processes meet high quality standards and regulatory requirements.
Your work will help minimize risk, reduce errors, and support continuous improvement in fraud detection and resolution.
Quality Manager – Fraud Management
Your responsibilities will include:
• Conducting regular quality reviews of fraud cases, decisions, and processing workflows
• Assessing compliance with internal policies, legal requirements, and regulatory standards
• Analyzing sources of errors, deviations, and weaknesses within fraud management processes
• Preparing quality reports, KPIs, and actionable recommendations for specialists and management
• Close collaboration with operational fraud management teams, Compliance, Risk Management, and, where applicable, Internal Audit
• Developing, maintaining, and optimizing audit standards, control methodologies, and quality guidelines
• Supporting audits, internal controls, and external examinations
• Training and coaching employees with regard to quality standards and best practices
• Monitoring the effectiveness of fraud prevention and fraud investigation measures
What we expect from you:
• Completed degree (e.g., Business Administration, Business Informatics, Business Law) or a comparable commercial qualification
• Several years of experience in fraud management, risk management, quality assurance, or compliance
• Knowledge of common fraud patterns, prevention measures, and analytical methods
• Proficient use of relevant IT systems (e.g., SAP, data warehouse solutions), case management tools, and reporting software
• Basic knowledge of regulatory requirements (e.g., anti-money laundering, data protection, internal control systems)
• Experience in analyzing data, KPIs, and quality metrics
• Strong analytical skills with a high level of attention to detail
• Objective, structured, and solution-oriented working style
• High sense of responsibility and integrity
• Strong communication skills and assertiveness, including in critical discussions
• Ability to prepare and explain complex topics in a clear and understandable manner
• Team-oriented mindset and ability to provide constructive feedback
• High level of initiative and a continuous improvement mindset
At our company, we believe in creating a positive work environment where employee wellbeing and growth truly matter. If this opportunity excites you and you’d like to join a dynamic team that genuinely cares about its people, send us your CV in English and become part of our journey!
As part of Deutsche Telekom Group, we offer not only a healthy work-life balance and international career opportunities, but also strong support for personal and professional development. We encourage performance, ambition, and growth, and provide a wide range of trainings, certifications, and e-learning programs to help you continuously develop your skills. At Deutsche Telekom Services Europe Slovakia, we are proud to be an equal opportunity employer.
We review all applications fairly, without discrimination based on race, color, religion, gender, sexual orientation, gender identity, nationality, citizenship, age, disability, health condition, marital status, or any other characteristic protected by law. We welcome candidates from all backgrounds and strive to create an inclusive, supportive, and empowering workplace where everyone can thrive.
Quality Manager – Fraud Management
Benefits
Rewards & Security
Annual financial bonus, company shares, and Pension Contribution / third pillar of the pension system.
Flexibility
Hybrid working model (2 days in the office) and flexible working hours.
Extra day OFF
Up to 5 “My Days”, plus special paid leaves (marriage/partnership, first school day, extended paternity leave, official matters for foreigners).
Technology & Discounts
Company mobile phone and laptop, 50% discount at Slovak Telekom.
Cafeteria, Meals & Wellbeing
Meal vouchers (6,50€/day), Cafeteria Plan, Multisport Card, Online consultations via mojra.sk. , Alza, Metro and other discounts.
Learning & Growth
Language courses, Training and qualifications via our platforms, Career Development Paths.
Community & Team Spirit
Involvement in charity initiatives (flea markets, volunteering, food collections). Brunches, Health Day, summer celebrations, and holiday parties. Relocation package for international hires.
Are you interested in this position?
Fill out the form and join our team.