Senior Process Manager for Credit Risk and Fraud management
Are you an open-minded, proactive and self-driven professional who enjoys taking ownership and driving topics forward? We are looking for a Process Manager for Credit Risk and Fraud-related Business Processes to join our team and play a key role in managing and continuously improving business processes.
If you already have solid experience in business process management and project management, excellent communication skills and a hands-on mindset, this could be the right opportunity for you. Fluency in English is essential, while German is a plus. Experience with data visualization, data modelling and SQL is highly welcome.
Senior Process Manager for Credit Risk and Fraud management
Your responsibilities will include:
- Process Ownership and Improvement: Manage, document and continuously improve end-to-end processes in the Credit Risk & Fraud environment as an interface towards different IT team in an agile structure.
- Business–IT Interface: Translate business requirements into clear process designs, user stories and IT demands, and coordinate implementation across the software development lifecycle.
- Coordinate teams & stakeholders: Work closely with IT, Credit Risk & Fraud Management, Collection Management, Commercials and Legal/Compliance to align priorities, responsibilities, timelines and regulatory requirements.
- Steer IT-supported processes and related system capabilities: Coordinate and govern IT-supported processes for identity resolution, fraud prevention, and customer relationship matching across our segments.
- Process Performance and Governance: Define and monitor process KPIs, identify risks and bottlenecks, ensure transparent documentation and support decision-making through structured reporting and process insights.
- Change and Delivery Coordination: Maintain and prioritize process-related backlogs, support refinement and testing, coordinate releases and ensure smooth handover into operations.
- Continuous Improvement: Facilitate workshops, map current and target processes, track agreed actions and promote transparency, inspection and adaptation in agile delivery settings.
What we expect from you:
- Education & Experience: Bachelor’s or Master’s degree in Business Process Management, Information Systems, Computer Science, Business Administration, Data Science or a related field, or at least 3 years of relevant professional experience in process management, IT coordination, risk management or a comparable area.
- Business Process Management: Hands-on experience in end-to-end process design, modelling, documentation, requirements management, governance, KPI monitoring and continuous improvement. Experience with Credit Risk & Fraud Prevention is a strong advantage, ideally within eCommerce, telecommunications or financial services.
- IT & Data Affinity: Good understanding of IT systems, software development processes and databases, with the ability to coordinate business requirements from analysis through implementation, testing and operational handover. Experience with SQL, APIs, workflow tools or M365 is a plus.
- Problem-Solving & Analytical Thinking: Ability to structure complex topics, identify root causes, dependencies, risks and bottlenecks, and translate them into clear, actionable solutions using data and KPIs.
- Stakeholder Management & Communication: Experience coordinating cross-functional and international stakeholders, facilitating alignment and communicating effectively with both technical and non-technical teams.
- Agile Ways of Working: Familiarity with agile frameworks, backlog management, user stories, refinement and iterative delivery.
- Organization & Ownership: Strong ability to prioritize tasks, manage dependencies, coordinate multiple workstreams and ensure timely delivery.
- Languages: Advanced English (C1; no certificate required). German at B2 level is an advantage, with willingness to further improve.
- Nice to Have: Experience with process KPIs, risk controls, workflow tools, automation and relevant regulatory requirements.
At our company, we believe in creating a positive work environment where employee wellbeing and growth truly matter. If this opportunity excites you and you’d like to join a dynamic team that genuinely cares about its people, send us your CV in English and become part of our journey!
As part of Deutsche Telekom Group, we offer not only a healthy work-life balance and international career opportunities, but also strong support for personal and professional development. We encourage performance, ambition, and growth, and provide a wide range of trainings, certifications, and e-learning programs to help you continuously develop your skills. At Deutsche Telekom Services Europe Slovakia, we are proud to be an equal opportunity employer.
We review all applications fairly, without discrimination based on race, color, religion, gender, sexual orientation, gender identity, nationality, citizenship, age, disability, health condition, marital status, or any other characteristic protected by law. We welcome candidates from all backgrounds and strive to create an inclusive, supportive, and empowering workplace where everyone can thrive.
Senior Process Manager for Credit Risk and Fraud management
Benefits
Annual bonus
In accordance with the employer’s compensation policy, employees are eligible for an annual bonus of up to 5% (expert positions) or 15% (managerial positions) of their annual base salary, subject to achieving 100% of the performance criteria defined by the employer.
Meal Allowance
Meal contribution of EUR 7.50 per working day, of which EUR 6.50 is paid by the employer, provided in advance via a Ticket Restaurant card or as a financial allowance.
Cafeteria & Wellbeing
Monthly contribution of EUR 25 to the Cafeteria benefits system or a MultiSport card + access to psychological counselling services Mojra.sk through Cafeteria benefit points.
Flexibility & My Days
Employees can organize their working day according to their preferences, while respecting the core working hours from 9:00 AM to 2:00 PM. Entitlement to one or more paid leave days without the need to provide a medical certificate. The number of days is determined by the line manager. Additional paid leave is provided to parents of first-grade schoolchildren on their child’s first school day.
Company Mobile Phone
Company mobile phone for both business and personal use, including unlimited calls, SMS/MMS, and 15 GB of EU roaming data at 4G speed. After the data allowance is consumed, the speed is reduced to 128 kbps.
Learning & Growth
Career development and training opportunities focused on both soft and hard skills. Employees receive a EUR 180 contribution towards language courses on each employment anniversary with DTSE Slovakia.
Refferal bonus
Reward of up to EUR 1,700 for the successful referral of a candidate hired on a permanent employment contract.
Discounts
Discounts of up to 50% on Telekom products, including internet, fixed-line, and mobile services. Discounts with dozens of partners in the areas of health, sports, fashion, culture, travel, housing, and education.
Supplementary Pension Contribution
Employer contribution to the employee’s selected supplementary pension scheme in the amount of 1.5% of gross salary.
Benefits for Future Parents
Employees receive a EUR 100 contribution upon the birth of a child. Fathers receive one additional week of paid leave on top of the statutory two-week paternity leave. Employees going on parental leave may retain their company mobile phone for up to one year.
Community & Team Spirit
Summer and Christmas parties, St. Nicholas Day events, Health Days, blood donation campaigns, team-building activities, and more.
Relocation Bonus
Employees relocating from another country to Slovakia based on an employment contract with DTSE Slovakia are eligible for a EUR 1,500 relocation allowance, paid during the first three months of employment (EUR 500 per month).
Are you interested in this position?
Fill out the form and join our team.