Credit Risk Analyst with German
We are looking for a Credit Risk Analyst to join our team and play an important role in protecting both our customers and the company from potential financial risks.
As Credit Risk Analyst, you will monitor service usage, identify unusual patterns and potential misuse, and assess risks related to excessive consumption. You will also process new activation requests and implement preventive measures, balancing effective risk management with a positive customer experience.
Credit Risk Analyst with German
Your responsibilities will include:
- Monitor and resolve defined fraud cases in the Fraud Management System (FAST) and take appropriate action if necessary.
- Send notifications to customers, SMS messages
- If necessary, suspend risky services and restrict products.
- Communicate with the Customer Service team to resolve customer requests by phone and email regarding blocked services
- Regularly review service usage monitoring reports.
- Solve requests received through the LiSA CRM system.
- Process e-mail correspondence.
- To carry out a credit check of customers based on the received requirements.
- Handle other ad hoc and regular requests and tasks.
- Participate in project activities.
- Actively identify opportunities for improvement, simplification and automation of processes.
- Independently perform assigned tasks.
- Promote teamwork and effective collaboration within the team.
- Ensure substitutability within the team as well as across teams in the department.
- To support the team and management in decision-making processes.
What we expect from you:
- Education: Secondary school leaving exams completed with a high school diploma Undergraduate (Bachelor's or Master's) in Economics/Accounting Language skills: German language – B2/C1 English Language – B1
- Computer skills: MS Office (Excel – working with data in tabular form, their efficient sorting, filtering and further processing, Outlook)
- Experience working in the telecommunications industry in the field of fraud prevention and related risks is an advantage
- Basic understanding of financial processes in the telecommunications industry. )
- Analytical thinking and the ability to make decisions independently.
At our company, we believe in creating a positive work environment where employee wellbeing and growth truly matter. If this opportunity excites you and you’d like to join a dynamic team that genuinely cares about its people, send us your CV in English and become part of our journey!
As part of Deutsche Telekom Group, we offer not only a healthy work-life balance and international career opportunities, but also strong support for personal and professional development. We encourage performance, ambition, and growth, and provide a wide range of trainings, certifications, and e-learning programs to help you continuously develop your skills. At Deutsche Telekom Services Europe Slovakia, we are proud to be an equal opportunity employer.
We review all applications fairly, without discrimination based on race, color, religion, gender, sexual orientation, gender identity, nationality, citizenship, age, disability, health condition, marital status, or any other characteristic protected by law. We welcome candidates from all backgrounds and strive to create an inclusive, supportive, and empowering workplace where everyone can thrive.
Credit Risk Analyst with German
Benefits
Annual bonus
In accordance with the employer’s compensation policy, employees are eligible for an annual bonus of up to 5% (expert positions) or 15% (managerial positions) of their annual base salary, subject to achieving 100% of the performance criteria defined by the employer.
Meal Allowance
Meal contribution of EUR 7.50 per working day, of which EUR 6.50 is paid by the employer, provided in advance via a Ticket Restaurant card or as a financial allowance.
Cafeteria & Wellbeing
Monthly contribution of EUR 25 to the Cafeteria benefits system or a MultiSport card + access to psychological counselling services Mojra.sk through Cafeteria benefit points.
Flexibility & My Days
Employees can organize their working day according to their preferences, while respecting the core working hours from 9:00 AM to 2:00 PM. Entitlement to one or more paid leave days without the need to provide a medical certificate. The number of days is determined by the line manager. Additional paid leave is provided to parents of first-grade schoolchildren on their child’s first school day.
Company Mobile Phone
Company mobile phone for both business and personal use, including unlimited calls, SMS/MMS, and 15 GB of EU roaming data at 4G speed. After the data allowance is consumed, the speed is reduced to 128 kbps.
Learning & Growth
Career development and training opportunities focused on both soft and hard skills. Employees receive a EUR 180 contribution towards language courses on each employment anniversary with DTSE Slovakia.
Refferal bonus
Reward of up to EUR 1,700 for the successful referral of a candidate hired on a permanent employment contract.
Discounts
Discounts of up to 50% on Telekom products, including internet, fixed-line, and mobile services. Discounts with dozens of partners in the areas of health, sports, fashion, culture, travel, housing, and education.
Supplementary Pension Contribution
Employer contribution to the employee’s selected supplementary pension scheme in the amount of 1.5% of gross salary.
Benefits for Future Parents
Employees receive a EUR 100 contribution upon the birth of a child. Fathers receive one additional week of paid leave on top of the statutory two-week paternity leave. Employees going on parental leave may retain their company mobile phone for up to one year.
Community & Team Spirit
Summer and Christmas parties, St. Nicholas Day events, Health Days, blood donation campaigns, team-building activities, and more.
Relocation Bonus
Employees relocating from another country to Slovakia based on an employment contract with DTSE Slovakia are eligible for a EUR 1,500 relocation allowance, paid during the first three months of employment (EUR 500 per month).
Are you interested in this position?
Fill out the form and join our team.