Process and Quality Manager for Collection
We are looking for a Process and Quality Manager for Collection who will play a key role in shaping customer-oriented, efficient and future-proof payment and receivables processes.
In this role, you will drive end-to-end process optimization, quality management and digitalization initiatives across the collection landscape, ensuring transparency, stability and an excellent customer experience in a complex, international environment.
Process and Quality Manager for Collection
Your responsibilities will include:
Job Description
• Analysis, modelling and optimalization of end-to-end processes in receivables management
• Identification of efficiency and quality potentials, especially in the context of digitization
• Definition and control of process and quality indicators, implementation of reviews/audits
• Expert advice on systems, processes and quality management
• Collaboration or management of projects in the area of responsibility
• Technical coordination of complex receivables issues with management and stakeholders
What we expect from you:
• Several years of experience in accounts receivable / collections, customer service with a focus on billing & payments, accounting, or related commercial processes, ideally in a B2B or key account environment (IT and solution business)
• Solid understanding of end-to-end financial processes, e.g. order-to-cash, billing, payment allocation, dunning, dispute and complaint management
• Experience in analyzing and optimizing processes, preferably within complex system and IT landscapes, e.g. using Six Sigma methodologies or process mapping & modeling (BPMN)
• Project or line management experience (e.g. participation in or leadership of projects), ideally with a structured methodological background (e.g. classic, agile or hybrid approaches)
• Confident handling of KPIs, reporting and data analysis (e.g. quality metrics, lead times, efficiency, error rates)
• Experience in digitalization or transformation initiatives
• Knowledge of quality management, process standards or audit environments
Personality & Way of Working
• Structured, analytical and detail-oriented, while maintaining a holistic view
• Strong communication skills and confidence in interacting with business units and management
• High level of ownership and accountability, with the willingness to proactively drive topics forward
• Resilient and solution-oriented, even in complex or time-critical situations
• Process-oriented mindset with a strong focus on quality and customer experience
• Self-organized way of working in cross-functional and project-based environments
At our company, we believe in creating a positive work environment where employee wellbeing and growth truly matter. If this opportunity excites you and you’d like to join a dynamic team that genuinely cares about its people, send us your CV in English and become part of our journey!
As part of Deutsche Telekom Group, we offer not only a healthy work-life balance and international career opportunities, but also strong support for personal and professional development. We encourage performance, ambition, and growth, and provide a wide range of trainings, certifications, and e-learning programs to help you continuously develop your skills. At Deutsche Telekom Services Europe Slovakia, we are proud to be an equal opportunity employer.
We review all applications fairly, without discrimination based on race, color, religion, gender, sexual orientation, gender identity, nationality, citizenship, age, disability, health condition, marital status, or any other characteristic protected by law. We welcome candidates from all backgrounds and strive to create an inclusive, supportive, and empowering workplace where everyone can thrive.
Process and Quality Manager for Collection
Benefits
Rewards & Security
Annual financial bonus, company shares, and Pension Contribution / third pillar of the pension system.
Flexibility
Hybrid working model (2 days in the office) and flexible working hours.
Extra day OFF
Up to 5 “My Days”, plus special paid leaves (marriage/partnership, first school day, extended paternity leave, official matters for foreigners).
Technology & Discounts
Company mobile phone and laptop, 50% discount at Slovak Telekom.
Cafeteria, Meals & Wellbeing
Meal vouchers (6,50€/day), Cafeteria Plan, Multisport Card, Online consultations via mojra.sk. , Alza, Metro and other discounts.
Learning & Growth
Language courses, Training and qualifications via our platforms, Career Development Paths.
Community & Team Spirit
Involvement in charity initiatives (flea markets, volunteering, food collections). Brunches, Health Day, summer celebrations, and holiday parties. Relocation package for international hires.
Are you interested in this position?
Fill out the form and join our team.