Process and Quality Manager for ICS
Join us as a Process and Quality Manager for Internal Control Systems (ICS) Management and play a key role in ensuring the quality, consistency, and continuous improvement of ICS-related processes and control documentation within Customer Finance, Partnering, and Local Sales.
Working in an international matrix environment, you will collaborate closely with stakeholders across Germany and Košice, acting as a key interface between process owners, control owners, auditors, and ICS functions. You will help ensure that processes, controls, and documentation remain up to date, transparent, audit-ready, and aligned with internal control requirements.
Process and Quality Manager for ICS
Your responsibilities will include:
• Lead and coordinate ICS-related activities for Customer Finance, Partnering and Local Sales processes from the nearshore setup.
• You identify measures with regard to process compliance
• You identify quality risks and introduce solutions measures
• Act as a central functional contact for German Customer Finance / Partnering stakeholders regarding ICS process execution and control documentation.
• Maintain, review and further develop ICS control descriptions in the central ICS tool.
• Manage workstreams related to ICS process improvement, audit readiness, control documentation and process compliance.
What we expect from you:
Must-have qualifications:
- University degree or completed vocational training combined with several years of professional experience in Process, Organization, or Quality Management.
- Strong understanding of business processes, process documentation, and quality management methods, including their practical application.
- Excellent analytical skills with the ability to independently structure and solve complex topics.
- Strong communication and stakeholder management skills, with the ability to collaborate effectively with operational teams, management, ICS experts, and auditors.
- Fluent German (mandatory) and very good English skills for documentation, audit communication, and international collaboration.
- Customer- and solution-oriented mindset, combined with a proactive, results-driven, and entrepreneurial approach.
- Strong interpersonal skills, quick comprehension, and the ability to rapidly familiarize yourself with new topics and environments.
Nice-to-have qualifications:
- Experience with Internal Control Systems (ICS), including ICS methodologies, tools, and audit-related activities.
- Experience in Customer Finance, Partnering, Local Sales, or Order-to-Cash (O2C) environments, including understanding of related process interdependencies.
- Experience in auditor communication, conflict management, moderation, and presentation of complex topics to diverse stakeholder groups.
- Experience in nearshore or shared-service environments.
- Accounting knowledge and the ability to translate complex interdependencies into clear and understandable concepts.
At our company, we believe in creating a positive work environment where employee wellbeing and growth truly matter. If this opportunity excites you and you’d like to join a dynamic team that genuinely cares about its people, send us your CV in English and become part of our journey!
As part of Deutsche Telekom Group, we offer not only a healthy work-life balance and international career opportunities, but also strong support for personal and professional development. We encourage performance, ambition, and growth, and provide a wide range of trainings, certifications, and e-learning programs to help you continuously develop your skills. At Deutsche Telekom Services Europe Slovakia, we are proud to be an equal opportunity employer.
We review all applications fairly, without discrimination based on race, color, religion, gender, sexual orientation, gender identity, nationality, citizenship, age, disability, health condition, marital status, or any other characteristic protected by law. We welcome candidates from all backgrounds and strive to create an inclusive, supportive, and empowering workplace where everyone can thrive.
Process and Quality Manager for ICS
Benefits
Annual bonus
In accordance with the employer’s compensation policy, employees are eligible for an annual bonus of up to 5% (expert positions) or 15% (managerial positions) of their annual base salary, subject to achieving 100% of the performance criteria defined by the employer.
Meal Allowance
Meal contribution of EUR 7.50 per working day, of which EUR 6.50 is paid by the employer, provided in advance via a Ticket Restaurant card or as a financial allowance.
Cafeteria & Wellbeing
Monthly contribution of EUR 25 to the Cafeteria benefits system or a MultiSport card + access to psychological counselling services Mojra.sk through Cafeteria benefit points.
Flexibility & My Days
Employees can organize their working day according to their preferences, while respecting the core working hours from 9:00 AM to 2:00 PM. Entitlement to one or more paid leave days without the need to provide a medical certificate. The number of days is determined by the line manager. Additional paid leave is provided to parents of first-grade schoolchildren on their child’s first school day.
Company Mobile Phone
Company mobile phone for both business and personal use, including unlimited calls, SMS/MMS, and 15 GB of EU roaming data at 4G speed. After the data allowance is consumed, the speed is reduced to 128 kbps.
Learning & Growth
Career development and training opportunities focused on both soft and hard skills. Employees receive a EUR 180 contribution towards language courses on each employment anniversary with DTSE Slovakia.
Refferal bonus
Reward of up to EUR 1,700 for the successful referral of a candidate hired on a permanent employment contract.
Discounts
Discounts of up to 50% on Telekom products, including internet, fixed-line, and mobile services. Discounts with dozens of partners in the areas of health, sports, fashion, culture, travel, housing, and education.
Supplementary Pension Contribution
Employer contribution to the employee’s selected supplementary pension scheme in the amount of 1.5% of gross salary.
Benefits for Future Parents
Employees receive a EUR 100 contribution upon the birth of a child. Fathers receive one additional week of paid leave on top of the statutory two-week paternity leave. Employees going on parental leave may retain their company mobile phone for up to one year.
Community & Team Spirit
Summer and Christmas parties, St. Nicholas Day events, Health Days, blood donation campaigns, team-building activities, and more.
Relocation Bonus
Employees relocating from another country to Slovakia based on an employment contract with DTSE Slovakia are eligible for a EUR 1,500 relocation allowance, paid during the first three months of employment (EUR 500 per month).
Are you interested in this position?
Fill out the form and join our team.