Process and Quality Manager for Wholesale
We are looking for a detail-oriented and analytically strong professional to join us as a Process and Quality Manager for Wholesale, supporting national and international initiatives in process design and optimization.
In this role, you will analyze and model business processes, identify opportunities to improve efficiency and quality, and drive the implementation of meaningful changes, including digitalization initiatives.
Acting as a key contact for process and quality topics within the wholesale area, you will define KPIs, coordinate audits, and manage cross-functional projects. You will collaborate closely with various departments and IT to continuously enhance end-to-end Order-to-Cash processes and ensure high standards of performance and quality across the organization.
Process and Quality Manager for Wholesale
Your responsibilities will include:
• Collecting, analyzing, and modeling business processes within the area of responsibility
• Identifying potential improvements in terms of efficiency and quality and proposing appropriate measures (e.g., digitalization)
• Defining process and quality KPIs
• Monitoring agreed measures and conducting reviews/audits
• Advising the business on the design of systems, processes, and quality management in the respective area
• Designing, coordinating, and implementing improvements in process and quality management in collaboration with involved departments
• Acting as a subject matter expert and point of contact for internal process and quality owners
• Managing projects
• Designing and conducting internal/external reviews and audits
• Managing interfaces (interface management)
• Acting as a contact person for operational colleagues
• Defining and submitting requirements to IT
What we expect from you:
• University degree (Bachelor’s or Master’s) in Finance/Accounting
• Professional experience in a financial role within a company
• Experience in accounts receivable management with an economic and financial background
• Ability to understand the end-to-end Order-to-Cash process (invoicing, payments, collections, and dunning) Language Skills: German, English
• Experience with SAP
• Advanced knowledge of MS Office (PowerPoint, Excel, Word)
• Analytical, communication, and organizational skills
• Ability to understand end-to-end processes
• Detail-oriented problem-solving skills, critical thinking, and time management
• Teamwork is essential for our organization
• Independent and comprehensive thinking
• High level of self-motivation and a strong sense of responsibility for the assigned area of work
At our company, we believe in creating a positive work environment where employee wellbeing and growth truly matter. If this opportunity excites you and you’d like to join a dynamic team that genuinely cares about its people, send us your CV in English and become part of our journey!
As part of Deutsche Telekom Group, we offer not only a healthy work-life balance and international career opportunities, but also strong support for personal and professional development. We encourage performance, ambition, and growth, and provide a wide range of trainings, certifications, and e-learning programs to help you continuously develop your skills. At Deutsche Telekom Services Europe Slovakia, we are proud to be an equal opportunity employer.
We review all applications fairly, without discrimination based on race, color, religion, gender, sexual orientation, gender identity, nationality, citizenship, age, disability, health condition, marital status, or any other characteristic protected by law. We welcome candidates from all backgrounds and strive to create an inclusive, supportive, and empowering workplace where everyone can thrive.
Process and Quality Manager for Wholesale
Benefits
Rewards & Security
Annual financial bonus, company shares, and Pension Contribution / third pillar of the pension system.
Flexibility
Hybrid working model (2 days in the office) and flexible working hours.
Extra day OFF
Up to 5 “My Days”, plus special paid leaves (marriage/partnership, first school day, extended paternity leave, official matters for foreigners).
Technology & Discounts
Company mobile phone and laptop, 50% discount at Slovak Telekom.
Cafeteria, Meals & Wellbeing
Meal vouchers (6,50€/day), Cafeteria Plan, Multisport Card, Online consultations via mojra.sk. , Alza, Metro and other discounts.
Learning & Growth
Language courses, Training and qualifications via our platforms, Career Development Paths.
Community & Team Spirit
Involvement in charity initiatives (flea markets, volunteering, food collections). Brunches, Health Day, summer celebrations, and holiday parties. Relocation package for international hires.
Are you interested in this position?
Fill out the form and join our team.