Process and Quality Manager Receivables Management Private Customers
We are looking for a Process and Quality Manager Receivables Management – Private Customers to drive customer-focused, efficient and future-ready receivables processes for our private customer segment.
In this role, you will optimize end-to-end processes, define and monitor quality standards, and actively contribute to digitalization initiatives, ensuring transparent, stable and high-quality payment and dunning processes across the customer journey.
Process and Quality Manager Receivables Management Private Customers
Your responsibilities will include:
Job Description:
• Analysis, modelling and optimalization of end-to-end processes in receivables management
• Identification of efficiency and quality potentials, especially in the context of digitization
• Definition and control of process and quality indicators, implementation of reviews/audits
• Expert advice on systems, processes and quality management
• Collaboration or management of projects in the area of responsibility
• Technical coordination of complex receivables issues with management and stakeholders
What we expect from you:
- Experience in receivables management, collections, customer service (billing & payments), accounting or related commercial processes, ideally in a B2C environment, with a solid understanding of end-to-end financial processes (order-to-cash, billing, payments, dunning, disputes).
- Strong background in process analysis and optimization, ideally within complex system and IT landscapes, using methodologies such as process mapping, BPMN or Six Sigma.
- Experience in project work or project/line management, with a structured methodological approach (classic, agile or hybrid).
- Confident handling of KPIs, reporting and data analysis (e.g. quality metrics, lead times, efficiency, error rates).
- Experience in digitalization or transformation initiatives, as well as knowledge of quality management, process standards or audit environments.
Personality & Way of Working
- Structured, analytical and detail-oriented mindset, combined with the ability to keep a holistic perspective.
- Strong communication skills and confidence in working with business units, management and cross-functional stakeholders.
- High level of ownership and accountability, with a proactive and solution-oriented approach.
- Resilient and self-organized, comfortable working in complex, time-critical and project-based environments, with a strong focus on quality and customer experience.
At our company, we believe in creating a positive work environment where employee wellbeing and growth truly matter. If this opportunity excites you and you’d like to join a dynamic team that genuinely cares about its people, send us your CV in English and become part of our journey!
As part of Deutsche Telekom Group, we offer not only a healthy work-life balance and international career opportunities, but also strong support for personal and professional development. We encourage performance, ambition, and growth, and provide a wide range of trainings, certifications, and e-learning programs to help you continuously develop your skills. At Deutsche Telekom Services Europe Slovakia, we are proud to be an equal opportunity employer.
We review all applications fairly, without discrimination based on race, color, religion, gender, sexual orientation, gender identity, nationality, citizenship, age, disability, health condition, marital status, or any other characteristic protected by law. We welcome candidates from all backgrounds and strive to create an inclusive, supportive, and empowering workplace where everyone can thrive.
Process and Quality Manager Receivables Management Private Customers
Benefits
Rewards & Security
Annual financial bonus, company shares, and Pension Contribution / third pillar of the pension system.
Flexibility
Hybrid working model (2 days in the office) and flexible working hours.
Extra day OFF
Up to 5 “My Days”, plus special paid leaves (marriage/partnership, first school day, extended paternity leave, official matters for foreigners).
Technology & Discounts
Company mobile phone and laptop, 50% discount at Slovak Telekom.
Cafeteria, Meals & Wellbeing
Meal vouchers (6,50€/day), Cafeteria Plan, Multisport Card, Online consultations via mojra.sk. , Alza, Metro and other discounts.
Learning & Growth
Language courses, Training and qualifications via our platforms, Career Development Paths.
Community & Team Spirit
Involvement in charity initiatives (flea markets, volunteering, food collections). Brunches, Health Day, summer celebrations, and holiday parties. Relocation package for international hires.
Are you interested in this position?
Fill out the form and join our team.