Service lines
Our service lines Engage, Delivery, Enable, CEO and CHRO cover a wide range of professional services. Each of them is divided into specialized teams that use their expertise to bring solutions and added value to our customers across the entire Deutsche Telekom Group.
Teams
Corporate Management
Manages DTSE’s business services for B2B, including financial reporting and process improvement. They make sure processes like cash flow, reporting, and finance systems run smoothly.
External Customer Management
Supports DTSE's customer service, managing billing, collections, and finance operations for private and business clients.
Employee Management
Handles employee-related services, from HR support to managing travel and global assignments, ensuring compliance and supporting internal projects.
Supplier & Procurement Management
Manages tactical sourcing activities, analyzes procurement performance and benchmarks, oversees contracts and supplier relationships, drives supplier collaboration and innovation, leads digital transformation in procurement, and ensures efficient operational procurement services.
Corporate Services
Manages accounting tasks, ensures accurate financial reports, oversees payment processes, and standardizes finance procedures across regions.
Employee Services
Develops HR strategies, manages employment processes (pay, benefits, recruiting), and supports staff transformation projects.
Supplier & Procurement Services
Handles tactical buying, manages contracts and vendors, oversees order processing, provides helpdesk support, and resolves price discrepancies to ensure smooth and compliant procurement operations.
External Customer Services
Manages billing, payment, and collection processes, ensuring accuracy and customer support.
Customer Touchpoints
Provides end-to-end customer support, manages inquiries, and resolves supplier and accounting issues.
Business Analytics, Process & Data Management
Centralizes and optimizes service processes, oversees digitization, and manages DTSE’s performance and strategic data needs.
Performance Controlling
Provides transparent reporting on quality, efficiency, and costs, along with key financial analyses to support company-wide decision-making.
Compliance, Risk & Contract Management
Manages compliance, risk, and contract processes, ensuring legal frameworks, data privacy, and risk reporting are in place.
Communication
Builds DTSE’s brand identity, supports change management, and creates communication tools for stakeholders, focusing on both internal and external messaging.
Digitalization Services
Offers digital and automation solutions like RPA and e-signatures, optimizing DTSE’s processes and customer operations.
Strategy & Service Portfolio Management, Design Authorities & AI Services
Drives growth by analyzing market trends, developing strategies, standardizing processes, delivering AI solutions, and managing agile projects to align with strategic goals and enhance digitization.
HR Business Partner
Supports DTSE's objectives by delivering HR services, implementing strategies, and addressing business needs to drive success.