IT Špecialista/špecialistka podpory koncových zákazníkov
Hladáme človeka, ktorý bude zodpovedný za inštaláciu hardvéru, bežnú preventívnu údržbu a prevádzkové opravy.
IT Špecialista/špecialistka podpory koncových zákazníkov
Tvoja agenda bude zahŕňať:
- Podpora na mieste
- Terénny servis je poskytovaný priamo na mieste v kanceláriách DTSE v Bratislave
- Denná technická podpora na mieste a údržba infraštruktúry/siete/IT prostredia
- Podpora pre nováčikov, podpora pripravenosti v prvý deň
- Podpora koncových používateľov s najčastejšími otázkami
- Kompletný životný cyklus podporovaných zariadení – inštalácia, presun, pridanie, zmena, likvidácia
- Distribúcia a údržba IT aktív a príslušenstva
- Štandardizované konzultácie DT týkajúce sa hardvéru a softvéru koncových používateľov
- Údržba kabeláže
- Technické kontroly na pracovisku
- Prevencia incidentov
- Podpora pri riešení problémov s hardvérom
- Oprava hardvéru pomocou autorizovaných servisných stredísk dodávateľov
- Proaktívne aktivity, prevencia incidentov
- Riešenie incidentov a požiadaviek na základe priority pracovného toku
- Poskytovanie vzdialených rúk a očí podporným tímom L2 a L3
- Prispievanie do registra „Knowledge Base“.
- Podpora riešenia videokonferencií
- Podpora lokálneho hardvérového zariadenia Cisco Telepresence
- Základná podpora mobilných telefónov v súvislosti so zariadeniami vlastnenými klientmi.
Zahŕňa: základné riešenie problémov, aktualizácia operačného softvéru (Android/IOS), poradenská činnosť Nezahŕňa: opravu hardvéru, pokročilú podporu, správu lokálneho registra hardvéru, spoluvytváranie a vedenie miestnej evidencie zásob
Zverejnená mzda je minimálna možná ponuka. Nástupná mzda môže byť vyššia v závislosti od rozsahu splnenia požiadaviek na zamestnanca (vzdelanie, jazykové znalosti, požadovaná prax, osobnostné predpoklady a zručnosti).
Čo od teba očakávame:
- Vzdelanie: Maturita, ukončené bakalárske vzdelanie
- Jazykové znalosti: Ovládanie miestneho jazyka, výborná znalosť anglického jazyka
- Minimálne 2 roky relevantnej praxe (IT inžinier v teréne, IT podpora v teréne)
At our company, we believe in creating a positive work environment where employee wellbeing and growth truly matter. If this opportunity excites you and you’d like to join a dynamic team that genuinely cares about its people, send us your CV in English and become part of our journey!
As part of Deutsche Telekom Group, we offer not only a healthy work-life balance and international career opportunities, but also strong support for personal and professional development. We encourage performance, ambition, and growth, and provide a wide range of trainings, certifications, and e-learning programs to help you continuously develop your skills. At Deutsche Telekom Services Europe Slovakia, we are proud to be an equal opportunity employer.
We review all applications fairly, without discrimination based on race, color, religion, gender, sexual orientation, gender identity, nationality, citizenship, age, disability, health condition, marital status, or any other characteristic protected by law. We welcome candidates from all backgrounds and strive to create an inclusive, supportive, and empowering workplace where everyone can thrive.
IT Špecialista/špecialistka podpory koncových zákazníkov
Benefits
Annual bonus
In accordance with the employer’s compensation policy, employees are eligible for an annual bonus of up to 5% (expert positions) or 15% (managerial positions) of their annual base salary, subject to achieving 100% of the performance criteria defined by the employer.
Meal Allowance
Meal contribution of EUR 7.50 per working day, of which EUR 6.50 is paid by the employer, provided in advance via a Ticket Restaurant card or as a financial allowance.
Cafeteria & Wellbeing
Monthly contribution of EUR 25 to the Cafeteria benefits system or a MultiSport card + access to psychological counselling services Mojra.sk through Cafeteria benefit points.
Flexibility & My Days
Employees can organize their working day according to their preferences, while respecting the core working hours from 9:00 AM to 2:00 PM. Entitlement to one or more paid leave days without the need to provide a medical certificate. The number of days is determined by the line manager. Additional paid leave is provided to parents of first-grade schoolchildren on their child’s first school day.
Company Mobile Phone
Company mobile phone for both business and personal use, including unlimited calls, SMS/MMS, and 15 GB of EU roaming data at 4G speed. After the data allowance is consumed, the speed is reduced to 128 kbps.
Learning & Growth
Career development and training opportunities focused on both soft and hard skills. Employees receive a EUR 180 contribution towards language courses on each employment anniversary with DTSE Slovakia.
Refferal bonus
Reward of up to EUR 1,700 for the successful referral of a candidate hired on a permanent employment contract.
Discounts
Discounts of up to 50% on Telekom products, including internet, fixed-line, and mobile services. Discounts with dozens of partners in the areas of health, sports, fashion, culture, travel, housing, and education.
Supplementary Pension Contribution
Employer contribution to the employee’s selected supplementary pension scheme in the amount of 1.5% of gross salary.
Benefits for Future Parents
Employees receive a EUR 100 contribution upon the birth of a child. Fathers receive one additional week of paid leave on top of the statutory two-week paternity leave. Employees going on parental leave may retain their company mobile phone for up to one year.
Community & Team Spirit
Summer and Christmas parties, St. Nicholas Day events, Health Days, blood donation campaigns, team-building activities, and more.
Relocation Bonus
Employees relocating from another country to Slovakia based on an employment contract with DTSE Slovakia are eligible for a EUR 1,500 relocation allowance, paid during the first three months of employment (EUR 500 per month).
Are you interested in this position?
Fill out the form and join our team.