Team Lead and Domain Expert for Credit & Collection
We are looking for an experienced Team Leader & Expert in Credit Risk, Payments & Collection Management to combine people leadership with deep business expertise across the Credit Risk, Fraud Prevention, Payment and Collection domains.
In this role, you will lead and further develop a high-performing international team while acting as a trusted advisor for complex business, process, risk and transformation topics. You will drive operational excellence, process harmonization, quality improvement and innovation across the Credit Risk, Payments & Collection Management landscape within Deutsche Telekom.
Team Lead and Domain Expert for Credit & Collection
Your responsibilities will include:
• Lead, develop and motivate a high-performing team.
• Drive employee engagement, performance management, coaching and career development.
• Manage recruitment, onboarding, talent development and succession planning activities.
• Foster a collaborative and customer-focused team culture.
• Support knowledge transfer and capability development across the organization.
• Act as the primary escalation point for employee-related and operational topics.
• Act as the Subject Matter Expert for Credit Risk Management, Fraud Prevention, Payments and Collection Management processes.
• Coordinate complex requirements across Risk Management, Fraud Management, Collection Management, Finance, Commercial, Legal, Compliance and IT stakeholders.
• Provide expert guidance on operational, process, risk and regulatory topics.
• Support the development and implementation of new business solutions, process improvements and service enhancements.
• Advise stakeholders on operational risks, compliance requirements and business impacts.
• Identify process, operational and risk-related weaknesses and initiate corrective actions where required.
• Serve as the escalation point for complex customer, partner, risk, payment or collection-related issues.
• Identify and implement process optimization, automation and digitalization opportunities.
• Drive continuous improvement, governance, quality and compliance initiatives.
• Define and monitor process, quality and risk KPIs.
• Build and maintain strong relationships with business partners and stakeholders across Deutsche Telekom organizations.
• Act as an interface between business and technical teams.
• Lead or support projects, transformations and process improvement initiatives.
What we expect from you:
• Bachelor's or Master's degree in Business Administration, Finance, Economics, Business Informatics, Risk Management, Law or a comparable field.
• Equivalent professional experience combined with strong expertise in Credit Risk, Fraud Management, Payments, Collections or Customer Finance may be considered. Experience
• Several years of experience in Credit Risk Management, Fraud Management, Collection Management, Payment Processing, Customer Finance, Order-to-Cash or Shared Services.
• Proven experience in team leadership, people management or functional leadership.
• Experience coordinating cross-functional stakeholders and managing complex business requirements.
• Experience with process improvement, governance, quality management and transformation initiatives.
• Experience working with data, KPIs and performance management.
• Experience within telecommunications, financial services or eCommerce environments is advantageous.
• Fluent German and English.
• Strong leadership, coaching and mentoring skills.
• Deep understanding of Credit Risk, Fraud Prevention, Payments and Collection Management processes.
• Extensive experience in coordinating complex tasks involving interdisciplinary teams.
• Strong stakeholder management and cross-functional collaboration skills.
• Excellent communication and presentation abilities.
• Analytical mindset with strong problem-solving and decision-making capabilities.
• Understanding of governance, compliance, risk management and quality management principles.
• Customer-focused, results-oriented and accountable.
• High degree of ownership, resilience and continuous improvement mindset
At our company, we believe in creating a positive work environment where employee wellbeing and growth truly matter. If this opportunity excites you and you’d like to join a dynamic team that genuinely cares about its people, send us your CV in English and become part of our journey!
As part of Deutsche Telekom Group, we offer not only a healthy work-life balance and international career opportunities, but also strong support for personal and professional development. We encourage performance, ambition, and growth, and provide a wide range of trainings, certifications, and e-learning programs to help you continuously develop your skills. At Deutsche Telekom Services Europe Slovakia, we are proud to be an equal opportunity employer.
We review all applications fairly, without discrimination based on race, color, religion, gender, sexual orientation, gender identity, nationality, citizenship, age, disability, health condition, marital status, or any other characteristic protected by law. We welcome candidates from all backgrounds and strive to create an inclusive, supportive, and empowering workplace where everyone can thrive.
Team Lead and Domain Expert for Credit & Collection
Benefits
Annual bonus
In accordance with the employer’s compensation policy, employees are eligible for an annual bonus of up to 5% (expert positions) or 15% (managerial positions) of their annual base salary, subject to achieving 100% of the performance criteria defined by the employer.
Meal Allowance
Meal contribution of EUR 7.50 per working day, of which EUR 6.50 is paid by the employer, provided in advance via a Ticket Restaurant card or as a financial allowance.
Cafeteria & Wellbeing
Monthly contribution of EUR 25 to the Cafeteria benefits system or a MultiSport card + access to psychological counselling services Mojra.sk through Cafeteria benefit points.
Flexibility & My Days
Employees can organize their working day according to their preferences, while respecting the core working hours from 9:00 AM to 2:00 PM. Entitlement to one or more paid leave days without the need to provide a medical certificate. The number of days is determined by the line manager. Additional paid leave is provided to parents of first-grade schoolchildren on their child’s first school day.
Company Mobile Phone
Company mobile phone for both business and personal use, including unlimited calls, SMS/MMS, and 15 GB of EU roaming data at 4G speed. After the data allowance is consumed, the speed is reduced to 128 kbps.
Learning & Growth
Career development and training opportunities focused on both soft and hard skills. Employees receive a EUR 180 contribution towards language courses on each employment anniversary with DTSE Slovakia.
Refferal bonus
Reward of up to EUR 1,700 for the successful referral of a candidate hired on a permanent employment contract.
Discounts
Discounts of up to 50% on Telekom products, including internet, fixed-line, and mobile services. Discounts with dozens of partners in the areas of health, sports, fashion, culture, travel, housing, and education.
Supplementary Pension Contribution
Employer contribution to the employee’s selected supplementary pension scheme in the amount of 1.5% of gross salary.
Benefits for Future Parents
Employees receive a EUR 100 contribution upon the birth of a child. Fathers receive one additional week of paid leave on top of the statutory two-week paternity leave. Employees going on parental leave may retain their company mobile phone for up to one year.
Community & Team Spirit
Summer and Christmas parties, St. Nicholas Day events, Health Days, blood donation campaigns, team-building activities, and more.
Relocation Bonus
Employees relocating from another country to Slovakia based on an employment contract with DTSE Slovakia are eligible for a EUR 1,500 relocation allowance, paid during the first three months of employment (EUR 500 per month).
Are you interested in this position?
Fill out the form and join our team.